Testimonials
“Justin is one of the most collaborative and flexible UX content writers I’ve had the privilege to work with. … he has contributed to an impressive range of initiatives: WebMD ONE, TinyPulse, Microsoft Teams integration, emails, client and platform videos, and more. He partnered effectively with nearly every corner of our organization: client-facing teams, clinical documentation experts, PMs, designers across the U.S. and Vietnam, engineering teams, and external partners. No matter the audience or the challenge, Justin consistently brought clarity, alignment, and a strong commitment to creating the best possible user experience. … He knows how to simplify complex ideas without losing the spark that motivates action. Any team looking for a collaborative, user-centered content partner would be incredibly fortunate to work with him.”
“Justin ramped up very quickly on a complex tech-facing product and provided high-quality content outputs. Justin advocated for our user audience and put a ton of effort into learning some of the tech foundations to make himself more effective.”
“Justin has an ability to make content simpler and cleaner. On Daily Habits, he transformed complex information into content that felt digestible and effortless for users. On Well-Being Rewind, his minimalist approach made the wrap-up content feel lighter, cleaner, and far more intentional. His perspective, craft, and the way he refines information down to what really matters have had an impact on both the product and me personally.”
“Working alongside Justin felt effortless: he listens, synthesizes feedback quickly, and produces copy that makes designs sing. Justin’s documentation and content library contributions made it easy for designers, engineers and supporting departments to maintain consistent language across a multitude of products. He has been generous with feedback and raised the craft of everyone around him. I strongly recommend Justin for complex UX writing and content strategy roles.”
“The output of Justin’s work was amazing. I really value how he up-leveled the entire way and intentionality of how we use words and language in our work. It has been a lesson in viewing things through a new lens. Justin’s impact will be left on our organization for years to come.”
“Justin has been a delight to work with over the past few years. He has made our platform more accessible and usable for all.”
“After finishing research sessions for our CRM integration process, Justin collaborated with me to go through the findings and make recommendations. He was thoughtful about not only what design changes would be ideal, but also what would be feasible for the team in the short-term. From these conversations, we crafted a phased approach that allowed the team to make key changes before launch.”
“Justin brought a strong strategic mindset to every conversation, consistently putting thoughtful care into his feedback—asking great questions, pushing us to think more deeply, and challenging us to raise the bar on what we put in front of people. Justin is an exceptional wordsmith.”
“I was fortunate enough to work with Justin at Meta on new ‘how-to’ video content and needed some expert muscle and Justin delivered. We only requested that he share readily available information so that we could self serve, but he jumped in head first and got hands on with the content at a tactical and strategic level. His knowledge and passion for top notch content is unparalleled. Not only is he the best at what he does, but he is a true joy to work with.”
“Justin consistently communicates what he needs from Product Design, when he’s available, and is very active on Figma comment threads. This helped set clear expectations for me and led to an easy collaboration with him.”
“Justin’s ability to think outside of silos is really impressive. It’s not uncommon for him to look at problems in a broader context in order to understand the impacts, and he is constantly looking for ways to connect people, work streams and frameworks in order to create more scalable and efficient solutions.”
“Justin brings exceptional clarity and creativity to everything he touches—from simplifying our homepage to creating an onboarding experience that feels welcoming and intuitive, and leading product naming sessions that truly resonate with participants and elevate our brand.”
“Justin quickly acclimated to Meta’s culture, processes, and teams, building strong relationships with his XFN, contributing to projects early, and taking on community building when only a couple months in. His first project has run to completion and he added value to the UXR process as well as onboarding to the plain language initiative.”
“Justin was awesome to work with, always bringing great attitude and spirit to conversation. He always put in extra effort for the fine details, ensuring the final product was the best it can be.”
“Justin took the time to deeply understand our products and services and was consistently proactive in identifying improvements and enhancements well beyond his assigned scope. He was an exceptional team player, and every member of my team enjoyed collaborating with him as he delivered results while making the work genuinely fun. Our team and company are better because of his contributions.”
“Justin has been influential in designing many parts of the WebMD health service portal. I worked with Justin on many parts of our health assessment summaries. He worked efficiently with many different groups. I’m most impressed with his organization skills with editing between many versions. I appreciate Justin’s enthusiasm with every project he touches.”
“Justin was a dedicated and collaborative team member who championed content design and strengthened our product work. He brought strong craft to everything he did. From investing time in working sessions to leading naming sessions with stakeholders to establish product vision from the start, his work resulted in thoughtful, well-considered content design. He also regularly found opportunities for improvement through market audits, professional experience, and user testing.”
“Working with Justin has been an absolute pleasure. His thoughtful approach to UX and keen attention to detail have made a meaningful impact across numerous customer-facing interfaces, driving increased engagement across multiple tools. He consistently elevated the user experience while being a collaborative, positive, and supportive teammate.”
“Justin challenged us to think more deeply about how phrases and specific words shape not only the user experience, but also influence how and whether the findings of our research will be used by others. I was most impressed with Justin’s ability to bring together key stakeholders across teams, successfully lead conversations about naming conventions, and move us toward practical outcomes.”
“The insights Justin gave on designs were always helpful. The UX was always strong and also not so complicated to implement. Listening to our feedback and updating the designs to ease our work is one of the things Justin was really good at.”
“Justin elevated the clarity and consistency of our product experience by structuring and emphasizing the importance of naming products, and rewriting Daily Habits plans with simplicity and accessibility in mind. His work on new product emails, and the playbook for creating them, has become a foundation for how we communicate with users.”
“Justin is okay but I’ve found he cares too much. He’s always going on and on about the user, or what’s the business value of such and such. He’s also a perfectionist. And sometimes he’s too nice, you know? Like he’ll jump in and help with a project or task and it’s just like weird. Then in a meeting he’ll crack a joke and I’m like, do you wanna just goof off all the time? That’s why I only gave him one star.”